Privacy Policy

Privacy Policy for Maison Mo

Effective Date: July 27, 2026
Last Updated: August 13, 2026

1. Scope

This Privacy Policy explains how MAISON MO collects, uses, retains, discloses, and protects personal information when you:

  1. Visit our website.
  2. Create an account.
  3. Purchase or return a product.
  4. Join our mailing list.
  5. Contact customer care.
  6. Communicate with us.
  7. Interact with our social media content.
  8. Use another MAISON MO service that links to this Policy.

This Policy applies to maisonmo-mmo.com and related pages and services operated by MAISON MO.

By using the Services, you acknowledge the practices described in this Policy.

2. Who Is Responsible for Your Information

MAISON MO is responsible for the personal information covered by this Policy.

Contact details:

MAISON MO
6520 Lonetree Blvd, Suite 2009
Rocklin, CA 95765
United States

Privacy Email: privacy@maisonmo-mmo.com

3. Personal Information We Collect

The information collected depends on how you interact with MAISON MO.

3.1 Contact and Identification Information

This may include:

  1. Name.
  2. Email address.
  3. Telephone number.
  4. Billing address.
  5. Shipping address.
  6. Account username.
  7. Social media handle.
  8. Other contact information you provide.

3.2 Order and Transaction Information

This may include:

  1. Products viewed or purchased.
  2. Order numbers.
  3. Purchase amounts.
  4. Currency.
  5. Shipping method.
  6. Delivery status.
  7. Return and refund records.
  8. Gift card activity.
  9. Customer service communications.
  10. Product preferences and purchase history.

3.3 Payment Information

Payment information may include:

  1. Payment method type.
  2. Billing information.
  3. Transaction confirmation.
  4. Fraud screening results.
  5. Limited payment card details, such as card brand and final digits.

Complete payment card information is generally collected and processed directly by payment service providers rather than stored by MAISON MO.

3.4 Account Information

This may include:

  1. Login credentials.
  2. Saved addresses.
  3. Saved preferences.
  4. Wish list information.
  5. Account settings.
  6. Account activity.

3.5 Device and Internet Activity

When you use the Services, we and our service providers may automatically collect:

  1. Internet Protocol address.
  2. Browser type.
  3. Device type.
  4. Operating system.
  5. Language settings.
  6. Approximate location derived from an IP address.
  7. Referring and exit pages.
  8. Pages and products viewed.
  9. Search activity.
  10. Clicks and website interactions.
  11. Session duration.
  12. Cookie and device identifiers.
  13. Error and diagnostic information.
  14. Advertising interaction data.

3.6 Communications and Submitted Content

We collect information you voluntarily provide through:

  1. Contact forms.
  2. Customer care messages.
  3. Emails.
  4. Reviews.
  5. Survey responses.
  6. Photographs or other content.
  7. Press or wholesale inquiries.
  8. Social media messages.
  9. Return requests.
  10. Dispute or legal notices.

3.7 Preferences and Inferences

We may infer preferences from information such as:

  1. Products viewed.
  2. Previous purchases.
  3. Saved items.
  4. Email engagement.
  5. Website activity.
  6. Geographic region.

We use these inferences to improve the Services, understand demand, personalize content, and measure marketing effectiveness.

3.8 Sensitive Personal Information

MAISON MO does not seek sensitive personal information unless it is reasonably necessary for a transaction, security, fraud prevention, legal compliance, accessibility request, or another purpose disclosed when collected.

Please do not send government identification numbers, financial account passwords, medical information, or other unnecessary sensitive information through ordinary email or website forms.

3.8 Tax Calculation Information

When you place or prepare an order, we may process your billing and shipping location, postal code, order contents, product information, transaction amount, shipping charges, and applicable tax-exemption information to determine sales, use, customs, or similar taxes.

4. Sources of Personal Information

We may collect information:

  1. Directly from you.
  2. Automatically from your browser or device.
  3. From payment processors.
  4. From shipping carriers.
  5. From fraud prevention and identity verification providers.
  6. From ecommerce and website service providers.
  7. From analytics and advertising providers.
  8. From social media platforms.
  9. From publicly available sources.
  10. From another person when they purchase a gift for you or identify you as a recipient.
  11. From professional advisers, authorities, or other parties involved in a dispute.

5. How We Use Personal Information

We may use personal information to:

  1. Process, verify, fulfill, and deliver orders.
  2. Collect and process payments.
  3. Provide order confirmations and delivery updates.
  4. Administer returns, exchanges, refunds, and customer care.
  5. Create and manage customer accounts.
  6. Preserve shopping cart and preference information.
  7. Respond to questions and requests.
  8. Provide requested press or wholesale information.
  9. Detect and prevent fraud, theft, unauthorized transactions, and abuse.
  10. Secure the website, accounts, and information systems.
  11. Enforce our Terms and other policies.
  12. Comply with legal, tax, accounting, customs, and regulatory obligations.
  13. Maintain business and transaction records.
  14. Improve website performance, products, and customer experience.
  15. Measure website use and marketing effectiveness.
  16. Personalize content and product recommendations.
  17. Send marketing communications where permitted.
  18. Manage mailing list preferences.
  19. Protect MAISON MO, customers, personnel, and third parties.
  20. Establish, exercise, or defend legal claims.
  21. Complete a business transaction, financing, restructuring, or sale.
  22. Carry out another purpose disclosed when information is collected.

6. Legal Bases for International Visitors

Where applicable law requires a legal basis, we process personal information based on one or more of the following:

 

Contract

Processing necessary to provide products or services, fulfill orders, process returns, administer accounts, or respond to requests made before entering a transaction.

 

Legitimate Interests

Processing necessary for legitimate business interests, including website operation, security, fraud prevention, customer service, business analysis, improvement, and protection of legal rights, provided those interests are not overridden by applicable individual rights.

 

Consent

Processing based on consent, including certain marketing, advertising, or nonessential cookie activities where consent is required.

You may withdraw consent at any time, but withdrawal does not affect processing already lawfully completed.

 

Legal Obligation

Processing necessary to comply with tax, accounting, customs, consumer protection, law enforcement, court, or regulatory obligations.

7. Cookies and Similar Technologies

MAISON MO and its service providers may use cookies, pixels, tags, local storage, software development kits, and similar technologies.

These technologies may support:

 

Strictly Necessary Functions

  1. Shopping cart operation.
  2. Checkout.
  3. Account login.
  4. Security.
  5. Fraud prevention.
  6. Cookie preference storage.
  7. Website functionality.
 

Functional Services

  1. Saved preferences.
  2. Customer service features.
  3. Language or regional settings.
  4. Enhanced website functions.

 

Analytics

  1. Website traffic measurement.
  2. Page and product performance.
  3. Error detection.
  4. Customer journey analysis.
  5. Website improvement.

 

Advertising and Marketing

  1. Measuring campaign performance.
  2. Limiting repeated advertisements.
  3. Understanding advertising interactions.
  4. Showing potentially relevant advertising.
  5. Building or measuring audiences where permitted.

Where required, nonessential cookies will be used only after obtaining the appropriate consent.

You may manage cookies through our cookie settings tool and your browser settings. Blocking certain cookies may affect website functionality.

8. How We Disclose Personal Information

MAISON MO may disclose personal information to the following categories of recipients.

8.1 Service Providers and Contractors

These may include providers of:

  1. Website hosting.
  2. Ecommerce platforms.
  3. Payment processing.
  4. Fraud prevention.
  5. Order management.
  6. Shipping and delivery.
  7. Customer service.
  8. Email and communication services.
  9. Analytics.
  10. Advertising.
  11. Information security.
  12. Cloud storage.
  13. Tax and accounting services.
  14. Professional advice.

These parties may process information only for the services they provide or as otherwise permitted by applicable law and their agreements with us.

8.2 Payment Providers and Financial Institutions

We disclose information necessary to authorize payments, prevent fraud, process refunds, handle disputes, and administer chargebacks.

8.3 Shipping and Logistics Providers

We disclose delivery information necessary to ship, track, insure, deliver, return, or investigate a package.

8.4 Advertising and Analytics Providers

Where enabled, we may disclose device identifiers, internet activity, approximate location, commercial information, and advertising interactions to analytics and advertising providers.

Some privacy laws may define certain advertising disclosures as a “sale,” “sharing,” or use for “targeted advertising,” even when no money is exchanged.

8.5 Legal and Safety Disclosures

We may disclose information when reasonably necessary to:

  1. Comply with law, legal process, or government requests.
  2. Enforce our agreements.
  3. Detect or investigate fraud or security incidents.
  4. Protect the rights, property, or safety of MAISON MO or others.
  5. Establish, exercise, or defend a legal claim.
  6. Cooperate with payment disputes or carrier investigations.

8.6 Business Transactions

Information may be disclosed or transferred as part of:

  1. A merger.
  2. Acquisition.
  3. Investment.
  4. Financing.
  5. Reorganization.
  6. Bankruptcy.
  7. Sale of assets.
  8. Transfer of the MAISON MO business.

Any recipient will be subject to applicable privacy obligations.

8.7 With Your Direction or Consent

We may disclose information when you request, direct, or consent to the disclosure.

8.8 Ecommerce and Tax Calculation Providers

We may disclose order details, product information, transaction amounts, and billing or shipping location information to ecommerce and automated tax-calculation providers, including WooCommerce, Automattic, and WordPress.com. These providers help us calculate applicable taxes, maintain transaction records, troubleshoot tax calculations, and comply with tax, accounting, customs, and regulatory obligations.

9. Sale, Sharing, and Targeted Advertising

MAISON MO does not sell personal information in exchange for money.

However, certain disclosures involving advertising cookies, pixels, or similar technology may be treated as a sale, sharing, or targeted advertising under some privacy laws.

Where applicable, you may opt out by:

  1. Selecting “Your Privacy Choices” or “Do Not Sell or Share My Personal Information” in the website footer.
  2. Changing cookie preferences.
  3. Sending an email to privacy@maisonmo-mmo.com.
  4. Using a legally recognized browser-based opt-out preference signal.

Where required by law, we will process a Global Privacy Control signal as a request to opt out for the browser or device sending the signal.

We do not knowingly sell or share the personal information of individuals under 16.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy.

Retention periods depend on factors including:

  1. The nature of the information.
  2. The length of the customer relationship.
  3. Contractual requirements.
  4. Tax, accounting, customs, and legal obligations.
  5. Fraud prevention and security needs.
  6. Warranty and dispute periods.
  7. Applicable limitation periods.
  8. The need to establish, exercise, or defend legal claims.

When information is no longer reasonably necessary, we may delete, anonymize, aggregate, or securely isolate it, subject to technical and legal limitations.

11. Information Security

MAISON MO uses reasonable administrative, technical, and organizational safeguards designed to protect personal information.

These may include:

  1. Access controls.
  2. Authentication measures.
  3. Encryption in transit where appropriate.
  4. Secure payment processing.
  5. Fraud monitoring.
  6. System updates.
  7. Backup and recovery measures.
  8. Service provider controls.
  9. Incident response procedures.

No website, transmission method, or storage system is completely secure. We cannot guarantee absolute security.

You are responsible for maintaining the confidentiality of your account credentials and using a secure, unique password.

12. Your Choices

Account Information

You may update certain account information by logging into your account or contacting us.

 

Marketing Email

You may unsubscribe from promotional email using the unsubscribe link included in the message.

We may continue sending transactional or legally required communications, including order confirmations, shipping updates, security notices, and policy notices.

 

Cookies

You may manage nonessential cookies through the website’s cookie settings tool or browser controls.

 

Browser Signals

Some browsers offer “Do Not Track” settings. Because there is no uniform industry response standard, the Services may not respond to every Do Not Track signal.

Where legally required, we honor Global Privacy Control signals as described above.

13. United States Privacy Rights

Depending on where you live and whether the applicable law covers MAISON MO, you may have rights to:

  1. Confirm whether we process your personal information.
  2. Access personal information.
  3. Obtain a portable copy of certain information.
  4. Correct inaccurate information.
  5. Delete certain information.
  6. Opt out of sale.
  7. Opt out of sharing or targeted advertising.
  8. Limit certain uses of sensitive personal information.
  9. Appeal a denied privacy request.
  10. Receive equal service without unlawful discrimination for exercising privacy rights.

These rights are subject to legal exceptions. For example, we may retain information necessary to complete a transaction, prevent fraud, comply with law, maintain security, or establish and defend legal claims.

14. California Privacy Notice

This section applies to California residents when the California Consumer Privacy Act applies to MAISON MO.

 

Categories Collected

During the preceding 12 months, MAISON MO may have collected the following categories:

  1. Identifiers, such as name, email, address, account identifier, IP address, and telephone number.
  2. Customer record information, such as payment, billing, and shipping information.
  3. Commercial information, such as products viewed, purchased, returned, or considered.
  4. Internet or electronic activity, such as browsing, search, click, and interaction information.
  5. Approximate geolocation information derived from an IP address.
  6. Audio, electronic, or visual information voluntarily submitted through communications.
  7. Professional information submitted through a press, wholesale, employment, or business inquiry.
  8. Inferences concerning preferences or interests.
  9. Sensitive personal information necessary for account access, payment security, fraud prevention, or precise services requested by the consumer.

 

Business and Commercial Purposes

We use these categories for the purposes described in Sections 5 and 6, including order fulfillment, customer care, security, fraud prevention, legal compliance, website improvement, analytics, and marketing.

 

Categories of Recipients

We may disclose these categories to:

  1. Service providers and contractors.
  2. Payment processors.
  3. Financial institutions.
  4. Shipping providers.
  5. Fraud prevention providers.
  6. Analytics and advertising partners.
  7. Professional advisers.
  8. Government and legal authorities.
  9. Parties involved in a business transaction.

 

California Rights

Subject to legal exceptions, California residents may request:

  1. The categories of personal information collected.
  2. The sources of that information.
  3. The purposes for collection, use, or disclosure.
  4. The categories of recipients.
  5. Specific pieces of personal information.
  6. Deletion.
  7. Correction.
  8. Opt-out of sale or sharing.
  9. Limitation of certain sensitive personal information uses.
  10. Equal treatment when exercising privacy rights.

 

Authorized Agents

A California resident may use an authorized agent to submit a request. We may require proof of authorization and may separately verify the consumer’s identity.

 

Verification

We may request information reasonably necessary to verify identity and protect personal information. The verification method will depend on the nature and sensitivity of the request.

 

Nondiscrimination

MAISON MO will not unlawfully discriminate against a person for exercising an applicable privacy right.

 

Financial Incentives

MAISON MO does not currently offer a financial incentive program involving personal information. If such a program is introduced, we will provide the legally required notice before enrollment.

15. Exercising Privacy Rights

Submit a privacy request by emailing:

privacy@maisonmo-mmo.com

Include:

  1. Your full name.
  2. Your email address.
  3. Your state or country of residence.
  4. The right you wish to exercise.
  5. Information reasonably necessary to identify relevant records.

Do not send passwords, complete payment card numbers, government identification numbers, or unnecessary sensitive documents by ordinary email.

We may request additional verification. We will respond within the period required by applicable law.

Where applicable, you may appeal a denied request by replying to the decision and writing “Privacy Appeal” in the subject line.

16. International Privacy Rights

Where European Economic Area, United Kingdom, or comparable privacy law applies, you may have rights to:

  1. Access personal information.
  2. Correct inaccurate information.
  3. Request deletion.
  4. Restrict processing.
  5. Object to certain processing.
  6. Receive portable information.
  7. Withdraw consent.
  8. Object to direct marketing.
  9. File a complaint with an applicable supervisory authority.

Certain rights are subject to legal exceptions and may depend on the legal basis for processing.

Personal information may be transferred to and processed in the United States or another country that may have different privacy laws. Where required, we use a legally recognized transfer mechanism or another lawful safeguard.

The GDPR provides rights including access, portability, erasure, restriction, objection, and protections concerning the processing of personal information where it applies.

17. Children's Privacy

The Services are not directed to children under 13, and MAISON MO does not knowingly collect personal information from children under 13.

If we learn that information was collected from a child under 13 without legally required authorization, we will take reasonable steps to delete it.

A parent or guardian who believes a child submitted personal information may contact privacy@maisonmo-mmo.com.

Federal children’s privacy rules apply to covered websites or services directed to children under 13, or operators with actual knowledge that they collect personal information from such children.

18. Third-Party Websites and Platforms

The Services may link to websites, social media platforms, payment providers, or other services that MAISON MO does not control.

This Policy does not govern third-party privacy practices. Review the privacy policy of the applicable third party before providing information.

MAISON MO is not responsible for a third party’s content, security, availability, or handling of information.

19. Changes to This Policy

We may update this Privacy Policy to reflect changes to our Services, practices, technologies, or legal obligations.

The revised Policy will be posted with an updated date. Where required, we will provide additional notice or obtain consent.

Material changes apply prospectively unless applicable law permits otherwise.

20. Contact and Complaints

Questions, privacy requests, or complaints may be sent to:

MAISON MO
6520 Lonetree Blvd, Suite 2009
Rocklin, CA 95765
United States

Privacy: privacy@maisonmo-mmo.com
Customer Care: info@maisonmo-mmo.com

We will review privacy complaints and respond within a reasonable period or the period required by applicable law.