Maison Etiquette
1. The Maison Code
At MAISON MO, we are building a thoughtful community around design, craft, artistic expression, and enduring style.
Our community includes customers, collaborators, artisans, creative partners, production partners, and everyone who engages with MAISON MO online or in person. We want every interaction with the house to feel personal, considered, respectful, and welcoming.
These guidelines apply throughout MAISON MO spaces, including our website, social media channels, comments, direct messages, events, customer communications, and other conversations connected to the brand.
2. OUR VALUES
Preserving the Art
MAISON MO is rooted in small-batch production, thoughtful materials, refined construction, and lasting design.
We respect the time, knowledge, skill, and human presence behind each piece, from its first concept through its final construction.
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Respect for People
We are committed to treating customers, team members, collaborators, artisans, production partners, and members of our wider community with fairness, dignity, and care.
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Thoughtful Community
We welcome questions, conversation, constructive feedback, and shared inspiration.
We ask everyone participating in MAISON MO spaces to communicate with kindness, patience, honesty, and respect for perspectives that may differ from their own.
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Inclusivity and Belonging
MAISON MO is committed to creating an environment in which people of different backgrounds, identities, experiences, bodies, and ways of living are treated with respect and made to feel welcome.
3. HOW WE ASK OUR COMMUNITY TO ENGAGE
Be Respectful
Personal attacks, harassment, bullying, threats, intimidation, stalking, degrading language, and deliberately abusive conduct are not permitted in MAISON MO spaces.
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Be Inclusive
Discriminatory, hateful, or exclusionary language or behavior based on race, ethnicity, nationality, religion, sex, gender, gender identity, sexual orientation, age, disability, body size, family status, or any other characteristic protected by applicable law will not be tolerated.
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Be Constructive
We welcome genuine questions, concerns, criticism, and feedback when they are communicated honestly and respectfully.
Disagreement is permitted. Abuse, harassment, deliberate disruption, and repeated bad-faith conduct are not.
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Protect Privacy
Do not publish, submit, or distribute another person’s private or identifying information without authorization.
This includes:
- Private messages
- Personal contact details
- Shipping or billing information
- Order information
- Payment details
- Photographs or recordings shared privately
- Information that could expose another person to harassment, fraud, or unwanted contact
For your own protection, do not post order numbers, complete addresses, payment information, passwords, or other sensitive information publicly.
4. Respect Creative Work
Do not post, submit, reproduce, distribute, or claim ownership of content that infringes another person’s intellectual property or creative rights.
This includes photography, artwork, writing, music, video, garment designs, patterns, graphics, trademarks, and other protected material.
When sharing work created by another person, provide appropriate credit and obtain permission where required.
5. Do Not Mislead Others
Impersonation, fraudulent claims, deceptive promotions, counterfeit sales, unauthorized commercial solicitation, manipulated reviews, spam, and misleading statements presented as official MAISON MO communication are prohibited.
6. Keep the Space Safe
Do not submit malicious links, harmful files, malware, automated spam, or content intended to compromise another person’s account, device, privacy, or security.
7. REVIEWS AND FEEDBACK
MAISON MO welcomes honest reviews and genuine accounts of customer experiences.
We do not remove criticism merely because it is unfavorable. However, content may be removed when it includes:
- Harassment or threats
- Discriminatory or hateful language
- Personal or confidential information
- Fraudulent or manipulated reviews
- Impersonation
- Spam or unrelated commercial promotion
- Intellectual property infringement
- False claims presented with the intention to deceive
- Unlawful content
- Content that creates a credible safety or security risk
Questions about an order should be sent privately to Customer Care rather than posted with personal order information in a public space.
8. MODERATION
MAISON MO may review, hide, remove, restrict, or report content that we reasonably believe:
- Violates these guidelines
- Violates applicable law
- Infringes another person’s rights
- Creates a safety, privacy, fraud, or security risk
- Violates the rules of the platform on which it appears
- Disrupts the ability of others to participate respectfully
MAISON MO may restrict or block accounts associated with harassment, hate speech, threats, fraud, spam, impersonation, privacy violations, intellectual property infringement, abusive behavior, or repeated violations of these guidelines.
Where appropriate, conduct may also be reported to the relevant platform, payment provider, service provider, or legal authority.
Moderation decisions may be made without advance notice. MAISON MO is not obligated to monitor every communication or piece of content submitted in connection with the brand.
Our intention is to protect a space where creativity, thoughtful conversation, and meaningful connection can exist with care.
9. REPORTING A CONCERN
To report content or conduct that may violate these guidelines, contact:
Please include:
- A brief explanation of the concern
- The platform or location where it occurred
- A link, username, or screenshot when available
- Any other information that may help us review the matter
Do not include unnecessary sensitive or confidential information.
10. CUSTOMER QUESTIONS
For questions about products, orders, shipping, returns, or customer care, contact:
For press inquiries:
For wholesale and retail partnership inquiries:
11. UPDATES TO THESE GUIDELINES
MAISON MO may update these guidelines as our community, platforms, and practices evolve.
The latest version will be published on our website.
Last Updated: July 27, 2026
